John Lewis is rolling out its restore service to all UK shops this week, following a “massively profitable” trial that launched in simply 5 shops in July 2024.
The service will proceed to be in partnership with Johnsons, a Timpson Group firm, providing trend repairs, alterations, dry cleansing and purse restoration.
Katie Papakonstantinou, Director of Providers & Hospitality at John Lewis, stated: “We’re so excited to carry this service to all John Lewis shops. John Lewis has all the time been dedicated to offering a superb retail expertise for patrons, and restore provides one other dimension to that.
“The wonderful thing about restore is it really works for the outdated and the brand new. Whether or not you want one thing tailor-made to fit your needs higher or wish to give your mum’s outdated purse a brand new life, we’ve made it simple to revive treasured merchandise.”
Marija Rompani, Director of Ethics & Sustainability for John Lewis Partnership, added: “We’re nonetheless studying about which round economic system fashions work, so it’s nice when a trial delivers constructive outcomes and reveals us how we are able to make it efficient at scale.
“Restore is a vital a part of the round economic system and mirrors our dedication to designing gadgets with high quality and longevity in thoughts, as a part of our round technique.”
The preferred companies from the trial had been minor rip and seam repairs, indicating that clients are “trying to repair put on and tear of their beloved on a regular basis gadgets”, as properly trouser alterations for these on the lookout for a greater match.
Based on John Lewis, a serious success of the preliminary trial was the restoration of a classic Chanel bag to close new situation inside days.
From immediately, 9 April, clients are in a position to drop off their a lot liked gadgets to be cleaned, repaired or altered at their native John Lewis store, and My John Lewis loyalty members will be capable to declare 5% off all single restore companies as a steady supply.
Moreover, John Lewis can be seeing a pattern of accelerating curiosity in at-home repairs, with haberdashery equipment up 36% year-on-year and searches for John Lewis stitching machines up 50% year-on-year.
The retailer additionally says that the seek for ‘pink stitching machines’ is up 255%, as clients look to buy machines as items and lengthen the lifetime of their much-loved merchandise at dwelling.
