Home Fashion How Seraphine reduced its faulty returns rate to less than 1%

How Seraphine reduced its faulty returns rate to less than 1%



3 July 2025

Talking on the Drapers Provide Chain Summit 2025 at London’s Soho Resort on 2 July, Seraphine merchandising and provide chain director Harshini Patel revealed how the London-based maternitywear model decreased its defective returns price from 5% to lower than 1%.


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